InDesign WA, 308 Hay Street, Subiaco

Reviews

• Matthew Turner

  26.10.2018
  ★ ★ ★ ★ ★
  One stop shop for quality cabinets and furniture. Patience required for LONG delivery periods but it is rewarded with exquisite quality products on arrival. Leolux chairs are in a league of their own. Leicht kitchens speak for themselves. Happy customers here.
• Tim Cooper

  25.07.2018
  ★ ★ ☆ ☆ ☆
  We contracted Indesign for a new kitchen and laundry build. We found them very helpful in the design stage. The lag phase between ordering and delivery can be very frustrating but we were made aware of this. Also, close cooperation between builder and the kitchen designer is required. Attention needs to be given to the contract to make sure who is responsible for each bit of the installation.
  
  The problem arose when the kitchen was first installed. The front panel was missing as were a number of hinges and an appliance surround was incomplete. We then had to wait a further 4 months for this to arrive. The hinges were still not completed the 2nd time and one of the cupboard doors fell off. The hinge arrangement was not designed adequately for the weight of the door.
  
  This is when the wheels fell off so to speak. We asked for the door to be reattached and the hinges completed. The Indesign team refused to correct these without the final payment, due on completion of the job, being received. A standoff has ensued.
  
  The products are of excellent quality but, given the price, the service delivery was very poor in the end. Customer service was completely lacking.

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